FREQUENTLY ASKED QUESTIONS

• How can I obtain more information about Valco furniture?

The section contacts us allows you to complete quickly your address and phone number as well as to identify the product that interests you. Our sale representative will contact you to give you the address and phone number of the nearest retailer which will have the knowledge to answer your questions.

• Where can I buy Valco furniture?

Valco furniture can be found all over Canada and USA. Complete the short form and the nearest sales representative will get in touch with you to answer your questions and help you in finding our products.

• I bought a Valco set and has some questions, how do I go by?

The first thing to do is to contact your local retailer where you bought your set. If the retailer can’t answer your questions, he will contact us and we will be glad assist him with any matter.

• I bought a Valco set and need replacement pieces. What do I do?

The first thing to do is to contact you your local retail where you bought your set. He will be able to inform you if the set is still produced or discontinued. If the set is still produced, he will be able to get the replacement parts from us. In the other hand, if this is a discontinued product, Valco won’t be able to furnish the replacement piece and will suggest going buy a local repair guy.

• Why should I make my purchase from a local retailer as opposed to a retailer outside of my area?

By purchasing furniture through a local retailer you will have the advantage of services before, during and after the purchase of your furniture. Some of these services might include design and decoration advice, set up, deluxing, repair and refinishing. The personal service aspect of the furniture buying experience is very important. Buying furniture form a local retailer also supports your area’s economy. Finally, in most cases, you are more familiar with the reputation, services and reliability of your local dealers as opposed to outside dealers.

• How can I obtain a catalog of the Valco products?

Consult the our products section. You will find a link to download the catalog of your selected collection at the bottom right of your screen.

• How can I get the technical information on the Valco products?

Consult the our products section. You will find at the right of each product the technical information. You will then be able to download the instruction on the selected product.

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